Terms & conditions

DISTANCE AGREEMENT AND TERMS OF USE OF THE ONLINE STORE

Used Terms

Company – SIA REIFY, registration number 40203128203, VAT number LV40203128203, legal address Smilšu iela 38 - 22, Tukums, Tukuma nov., LV-3101, Republic of Latvia, email: reifypro@gmail.com, tel. (+371) 26117101.

Online Store – The website www.viberoom.eu maintained by the Company, where Products can be purchased.

Terms – these distance agreement and terms of use of the online store.

Buyer – a legal entity or an adult individual who wants to purchase or has purchased Products.

Products – any goods offered in the online store that the Buyer can order and purchase.

General Terms

The Terms govern the legal relationship between the Buyer and the Company regarding the Products and their delivery. The Terms also constitute a distance agreement between the Buyer and the Company as the seller.
Making a purchase or placing an order signifies the Buyer's acceptance of these Terms.
The Buyer is obligated to provide accurate and complete personal data, contact information, and payment methods. The Buyer must immediately inform the Company if any errors are noticed in the provided data or if there are changes. The Buyer assumes responsibility for the consequences arising from inaccuracies or errors in the data provided to the Company.
The Buyer is responsible for accurately and correctly placing an order, specifying the necessary Products, their quantity, and specifications (if there is a choice).

Product Offer and Order

Information about the Products and their prices is indicated on the online store next to the respective Product. The prices for the Products and delivery are valid at the time of placing the order. The Company reserves the right to change the range and offer of Products on the online store, as well as the prices indicated, at its discretion; changes do not affect orders already placed and paid.
Information about the Product and its images is prepared for informative purposes to enhance the shopping experience on the online store. The appearance of the Products may differ from what is shown in the images (especially considering color representation, illustrative significance of the image), and the Product may be in different packaging.
Information about the Products and their terms of use is provided in the Product documentation (or on the packaging) and takes precedence over the information provided on the online store for informational purposes. Before using the Product, it is necessary to familiarize oneself with the relevant information and terms of use attached to the Product.
Prices are indicated in euros (EUR). The online store indicates the price of the Products with included value-added tax. All payments for Products are made in euros (EUR).
The Company strives to ensure that Product prices are always accurately stated; however, it cannot guarantee that the prices indicated during the order will be correct, as the prices of the Products in effect at that time apply.
Delivery costs are indicated separately from the Product price. Delivery services are provided by third parties (delivery company, carrier) if the Buyer does not pick up the Products at the Company's trading (Product issuance) location.
The Buyer first places the Product order in the online store, which is added to the shopping cart. The Buyer has the option to continue choosing other Products before placing the order.
At the time of placing the Product order and payment (advance payment), the Buyer will receive an order confirmation to the specified email. The confirmation email may be sent before payment if cash payment upon receiving the Products is chosen or if the Company offers post-payment in a specific case.
The invoice sent to the Buyer's email or available (downloadable) on the online store is prepared electronically and is valid without a signature. The Company is entitled to prepare electronic documentation for Product delivery.
The Buyer must make payment for the Products and their delivery in one of the payment methods indicated in the online store by paying the Company's invoice.
If the online store offers the option to make payment upon receiving the Products at the Company's place of trade, a separate invoice is not issued. When paying for the Products at the trade place, the Buyer receives a cashier's check.
After the Company has received full payment for the Products and their delivery, the Company or the delivery company (carrier) will deliver the ordered Product to the Buyer's specified receiving location. The Buyer is bound by the selected terms of Product delivery (such as working hours and the time when the Products must be picked up, etc.). The cost and delivery time depend on the chosen delivery method. Delivery is not made if the option to receive the Products at the Company's place of trade (sale without delivery) is chosen.
The Product order is considered placed and becomes binding for the Buyer and the Company at the moment when the Company has received payment for the Products and their delivery, as well as confirmed the order (purchase). If an order for Products without delivery is made, the purchase is considered completed at the time of receiving the Products and simultaneous payment.
The Buyer will receive a notification of Product delivery to the email or phone, and other information related to the fulfillment and delivery of the order may also be sent.
The Company dispatches the Products to the Buyer within 3 business days – if the Products are in the Company's warehouse, or 5 business days – if the Products are in the manufacturer's (supplier's) warehouse, except in cases where the dispatch of the Products is delayed and occurs later due to the availability of the Products or the actions of the delivery company (carrier). Usually, delivery takes up to 5 business days, but each specific order may have a different delivery term, and delivery delays (especially in the case of high workload of the delivery company) are not excluded.
If the Buyer has indicated a valid payment card for the online store (or in the electronic payment service provider indicated in the online store), the Buyer agrees that the Company has the right to withhold payment for the Products and delivery from this payment card. It is considered that the Buyer, by providing payment card details, has confirmed that they have legal rights to use the respective payment method and make payments with it.

Product Delivery

A fee may be charged for product delivery, depending on the chosen delivery method and the receiving location. If applicable, the delivery fee is specified at the time of placing the order (after selecting the delivery method and location).
Products are delivered in the territory of the Republic of Latvia, the Republic of Lithuania, and the Republic of Estonia, as well as in areas indicated on the online store as possible delivery addresses (mainly European Union and European Economic Area countries). For delivery to other territories, the Buyer can inquire with the Company, but the Company may choose not to provide such delivery.
Product delivery occurs only after full payment for the Products and their delivery. The release of products may be delayed if the Company has not received the full purchase amount.
The Buyer is obligated to provide accurate and complete information about the delivery location at the time of placing the order (including building section, door code, floor, precise building entrance if multiple entrances exist, etc.).
The Seller and the delivery company (carrier, courier) are not responsible for non-delivery or delays caused by incomplete or inaccurate information provided by the Buyer.
The Buyer cannot change the delivery address after the Product order is confirmed.
The Buyer must inspect the product for damage (e.g., due to transportation) before accepting it. If packaging damage or other discrepancies (e.g., crushed, wet, etc.) are found, the Buyer must note it in the delivery document (or inform the delivery service provider in the case of contactless delivery) and immediately notify the Company, attaching relevant documents and photos of the package, showing the product label, damaged area of the package, and the product damage. The Company may not assume liability if the product damage occurred during transportation, and the Buyer did not properly indicate the damaged package or other external damage signs at the time of receiving the Products and did not promptly inform the Company.
If the Buyer or a third party specified by the Buyer accepts the Products and receives them from automated parcel machines, signing on the delivery company's (courier's) device or on the paper delivery confirmation without notes implies that the Products have been delivered in undamaged package unless otherwise specified.
The Buyer must check the quantity, quality, accessories, and completeness of the Products within 24 (twenty-four) hours of delivery, notifying the Company of any discrepancies. If the Buyer fails to fulfill this obligation and does not submit a claim to the Company within the specified period, it is assumed that the quantity, quality, accessories, and completeness of the Products comply with the order (contract) conditions. The Buyer also has an obligation to immediately check and notify the Company if the Product is not delivered with the expected accessories and instructions.
If the order specifies delivery to a specific address, delivering the Products to the address specified by the Buyer is considered the delivery to the Buyer, regardless of whether the Buyer or any third party who accepted the Products at the specified address actually receives them.
If the Company cannot provide the Buyer with the ordered Product, the Company has the right, with the Buyer's consent, to deliver another Product of equivalent value. Otherwise, the Company will refund the money paid by the Buyer for the undelivered Product. The Company reserves the right to unilaterally withdraw from the sale contract of the Products due to their unavailability, refunding the Buyer the received amount. A notice of the Company's withdrawal from the contract is sent to the email address specified by the Buyer.
The Company has the right not to deliver the Products (including canceling orders and issuing invoices) if the Buyer has not made full payment for the Products and/or their delivery, or if the ordering of the Products with payment upon receipt has not been removed within the specified time and the delay exceeds 5 working days. Product delivery before payment does not exempt the Buyer from the payment obligation.
The Company may refuse Product delivery and unilaterally withdraw from the Product purchase contract if the Product delivery is impossible or hindered by any external reasons, including the location of the delivery address in conflict zones or high-risk areas, certain transportation, movement, customs, or delivery restrictions, emergencies, natural disasters, epidemics, pandemics, or other force majeure circumstances or regulatory conditions.
If the Buyer is not reachable at the specified address as indicated or does not appear within the notified time, or if the Buyer fails to pick up the Products within the specified time and/or place, the Company and the delivery company (courier) are not responsible for non-receipt, non-retrieval, and/or delayed receipt of the Products. In such cases, the Buyer will not be refunded the paid amount for the Products and their delivery. If the Buyer wishes to have a redelivery, it is provided for an additional fee according to the price list indicated on the online store.
The Company is not responsible for the delays or inaccuracies of the chosen delivery company (courier) and/or related delivery services.
The Company is not responsible and disclaims responsibility for delays in Product delivery if the Company has timely dispatched the Products (including cases where the delay is related to customs procedures, international transport, etc.).
The risk of accidental damage or deterioration of the Products passes to the Buyer when the Buyer or a third party specified by the Buyer, who is not the carrier (delivery company, courier) indicated by the Buyer, receives the Products. If the Buyer chooses the delivery company (carrier) himself, the risk mentioned in this paragraph passes to the Buyer at the moment the Product is handed over to the delivery company.

Other Terms Related to Product Purchase

Email correspondence, as well as information provided over the phone and communication on the Seller's social media accounts regarding the availability, reservation, or purchase conditions of the Products, is not considered an agreement between the Parties on the purchase of the Product, price, etc. Such an agreement is considered concluded if the Seller issues an invoice based on it, and the Buyer has paid or accepted the specified Products.
Unless there are direct indications on the online store to the contrary, it is not acceptable for the Company to accept orders through social media and similar online communication platforms. It is also not acceptable for these additional online communication means (excluding the online store) to guarantee the preservation of written communication (including its date and time).
If the Product is received at the Company's commercial premises, making payment at the time of receipt or afterwards, the Buyer cannot use the right of withdrawal, as the purchase of the Product is made in person, and the Buyer has the right to familiarize themselves with the selected Product and its properties before making the purchase and payment.
If the intended receipt of the Product is at the Company's commercial premises and the Buyer does not appear within the reserved time period, the Company has the right to cancel the order and refund the amount paid by the Buyer.
The Company may refuse Product delivery and unilaterally withdraw from the Product purchase contract, without refunding the received money if sanctions are imposed on the Buyer (by the Republic of Latvia, the United Nations, or the European Union, or other international organizations of which Latvia is a member), or if Product delivery to the Buyer would violate such sanctions and restrictions.
The Buyer independently assumes the obligation to pay any taxes and fees, as well as to handle any customs formalities, import or entry permits if necessary for the delivery of the Products to the address specified by the Buyer. The Company

Quality of Goods and Commercial Warranty

The manufacturer of the goods is indicated on the packaging of the goods.
Upon receiving the goods, the Buyer is responsible for maintaining the quality and safety.
The Buyer has the obligation to familiarize themselves with the labeling of the goods and/or the information indicated on the packaging, and/or usage instructions before using the goods.
The Buyer is responsible for not allowing individuals who, due to age, physical characteristics, or other reasons, may be harmed by the goods or have restrictions on obtaining or using the respective goods.
The legal liability for the conformity of goods to the terms of the contract applies only to Buyers who are consumers (natural persons expressing the desire to purchase, purchase, or could purchase or use goods for purposes unrelated to their economic or professional activities).
The consumer has the right to submit a claim to the Company for non-compliance of the goods with the terms of the contract within 2 (two) years from the delivery of the goods. The consumer submits the claim application to the Company within two months from the day of discovering the non-compliance of the goods with the terms of the contract. The day the goods are delivered to the consumer (received from the supplier) is considered the day of delivery, unless another date is justified.
Only a direct indication that the goods have a warranty (commercial warranty) with specific terms is considered a commercial warranty. A general description of the goods or general information about the type and characteristics of the goods is not considered as the terms of a commercial warranty.
When transferring the goods for repair under the commercial warranty (if provided by the manufacturer) or for the performance of the contract terms, the Buyer must independently deliver the goods to the Company (unless applicable laws or provided assurances do not impose the obligation of delivery on the Company). The goods must be clean and in complete condition.
If the consumer fails to comply with any of the manufacturer's instructions, they lose the right to use the withdrawal rights and/or make claims regarding the non-compliance of the goods with the terms of the contract.
When filing a claim for non-compliance of the goods with the terms of the contract, the consumer must attach a copy of the transaction-confirming document to the claim application.
Liability for non-compliance of goods with the terms of the contract does not apply if the damage to the goods is due to the consumer's fault, and/or the goods have natural wear and tear, and/or the goods are used for unintended purposes, and/or the goods are improperly or incorrectly stored, and/or the goods are used in economic (professional) activities.

Right of Withdrawal

The right of withdrawal can only be exercised by Buyers who are consumers (natural persons expressing the desire to purchase, purchase, or could purchase or use goods or services for purposes unrelated to their economic or professional activities). The consumer can exercise the right of withdrawal and unilaterally withdraw from the purchase agreement within 14 days from the day of receiving the goods (notifying the Company).
To exercise the right of withdrawal, the goods must be unused, undamaged, and in their original condition (with undamaged labels, protective films, packaging, etc.). The consumer, using the right of withdrawal, is responsible for any reduction in the value of the goods if the goods have been used in a way that is incompatible with the principles of good faith, including using them for a purpose other than clarifying the properties or operation of the goods.
The use of the goods for the clarification and verification of their properties and nature is only possible to the extent that it would be possible to do in the store; otherwise, the right of withdrawal cannot be exercised.
The right of withdrawal cannot be used in cases provided for by regulatory enactments, including, but not limited to, when the goods are made to the consumer's specifications; the goods are clearly personalized; the consumer has opened the packaging of the goods, which cannot be returned due to health and hygiene reasons; the goods quickly deteriorate or their shelf life expires soon; the goods, due to their properties, have become irreversibly mixed with other things after delivery; the provision of a fully completed service has begun before the end of the withdrawal period.
If the consumer wants to exercise the right of withdrawal, they must send a completed withdrawal form to the Company's address or email, indicating the consumer's name, surname, contact information, the name of the purchased goods, the purchase price of the goods, and delivery costs, the consumer's bank account number, a statement of withdrawal from the purchase of goods. The consumer also has the obligation to attach a document confirming the purchase.
The consumer has the obligation to deliver the goods to the Company within 14 days after sending the written withdrawal (if the consumer has received the goods). The Company has the right not to refund the amount paid by the consumer for the goods until the consumer has delivered the goods to the Company. If the consumer does not meet the deadline for returning the goods specified in this paragraph, the right of withdrawal is lost.
The right of withdrawal cannot be used when purchasing:

sex toys and aids, their care and storage accessories;
lubricants, massage oils, and lotions;
perfumes, cosmetics, and hygiene products (including stimulating cosmetics), plugs;
condoms;
ropes and whips, BDSM accessories with fabric, leather, latex, or silicone details;
latex and vinyl (PVC) bedding and clothing;
socks, stockings, fishnet dresses, cat costumes, bodysuits, underwear, and lingerie sets (if the underwear package has been opened);
wigs;
batteries;
gift cards;
sets containing the above-mentioned goods.

To make sure if you can return or exchange the purchased item, contact us HERE by providing all the information.

Use of the right of withdrawal (MK.255)

The consumer cannot use the right of withdrawal if:

The consumer has opened the packaging of the goods, which cannot be returned due to health and hygiene reasons.

The refund is made using the same payment method that the customer used in the transaction.

It is possible to cancel the order within 2 hours after successful payment by writing to the email - reifypro@gmail.com, specifying the order number or calling +371 2611701.

It is preferable to return the goods with all (undamaged) packaging. If the consumer does not ensure the condition of the goods specified in this paragraph, the right of withdrawal is lost. The return of goods must be done by mail or delivery to the address specified by the Company, and the return shipping costs are covered by the Buyer (consumer).
In case of withdrawal, the Company refunds the amount paid for the goods subject to withdrawal no later than 14 days from the notification of the exercise of the right of withdrawal, upon receipt of the necessary information about the goods. The Company does not refund the expenses (part of them) for the delivery of goods that are higher than the standard cheapest method of receiving, as well as in cases where the Buyer himself has ensured the receipt/delivery of the goods.

Dispute Resolution

Dispute Resolution - Please submit complaints about services and product purchases electronically by sending them to the Company's email address or mailing address as specified in the Terms. The complaint will be reviewed within 15 working days from the date of receipt, and a response will be sent to the contact address provided in the complaint.
If the complaint is deemed unfounded, and the Consumer, who is the buyer, disagrees with the unfounded recognition of the complaint, the Consumer has the right to use alternative dispute resolution options provided by regulatory acts by submitting a written application for out-of-court dispute resolution, specifying:

Name, surname, contact information;
Date of application submission;
The essence of the dispute, claims, and their justification.

Information on out-of-court dispute resolution options and out-of-court dispute resolution entities:

Dispute resolution process: http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process and https://www.ptac.gov.lv/lv/ko-darit-ja-neatbilstosa-prece-ir-iegadata-no-15032022
Out-of-court dispute resolution database: http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze
In accordance with Regulation No. 524/2013, an online dispute resolution platform has been established, and you have the right to use it for dispute resolution with the Company https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Privacy and Data Protection

All personal data of the Buyer entered and/or provided to the Company in the online store are processed in accordance with the regulatory acts of the Republic of Latvia and the General Data Protection Regulation, ensuring their appropriate protection. The Company does not use or share the information obtained from the Buyer online without a legal basis.
Before purchasing the Goods, the Buyer is obliged to familiarize themselves with the information about the processing of personal data by the Company (privacy policy) indicated in the online store. By using the online store, the Buyer confirms that they have read the information provided by the Company on the processing of personal data.
The data controller for the processing of Buyer's personal data is the Company.
The main purposes of processing the Buyer's personal data are for the conclusion and performance of the Terms (contract), including the identification of the Buyer, processing and receipt of Goods orders, sale and delivery, ensuring the functionality of registered users on the website), for the fulfillment of legal requirements (including the preparation of accounting documents, such as invoices, repayment of due amounts, administration of financial and other obligations), as well as for the exercise and defense of their legitimate rights. With the separate consent of the data subject, the purpose of data processing may also be the sending of commercial messages.
The Company may, in certain cases (for Buyers and potential customers who are legal entities or with the consent of individual data subjects), inform Buyers about various events related to the online store and the Company by email, offers of Goods.
In cases where, during the use of the online store, the Buyer provides the Company with the personal data of other individuals (such as the person who will receive the Goods or the representatives of legal entities), the Buyer is responsible for providing this data to the Company lawfully, and the Company may use them for the intended purposes.
The Company may process the personal data of online store users in an aggregated form for statistical purposes to analyze and improve the services and products offered.
To obtain more information about the conditions of data processing and the Company's privacy policy, click [here](insert the link).

Final Provisions

If the Buyer does not fulfill or improperly fulfills the Terms, violates the requirements of regulatory acts, causes losses or harm to the Company or third parties, the Company has the right to refuse the delivery of Goods to the Buyer, deny access to the online store, and unilaterally cancel orders (terminating the contracts for the purchase of Goods).
All intellectual property rights related to the online store and the content posted therein, as well as the Company's trademarks and trade names, belong solely to the Company or specified business partners or manufacturers (distributors). The use of trademarks or other intellectual property owned by the Company in any way, regardless of the purpose, is not allowed without clear written permission.
The Company is not responsible for the content of other websites to which or from which links in the online store lead. Links in the online store are provided for convenience only.
The online store user agrees that, according to applicable laws, the parties are in no way responsible (under the contract, due to negligence or otherwise) for any interruption or technical error that may occur when the Buyer uses this online store.
The Company does not guarantee uninterrupted and error-free operation of the online store, and there may be interruptions in providing this service, such as equipment repairs or maintenance work. The Company is not responsible for damage caused by the use of the online store, unless otherwise provided by mandatory legal regulations.
If, for any reason, any provision of these Terms is not applicable, becomes illegal, or unenforceable, it does not affect the validity and applicability of the remaining provisions of the Terms. If mandatory legal rights for the Consumer, who is a buyer, provide more favorable terms than those specified in the Terms, then in relevant matters, the parties will be guided by the relevant regulatory acts.
The Company has the right to amend or supplement these Terms at any time. The amended Terms take effect immediately and apply to all Goods purchases made after the new version of the Terms is posted on the online store.
The Company is entitled to transfer the rights and obligations arising from these Terms to a third party.
The Terms and the Distance Purchase Agreement are concluded in accordance with the laws of the Republic of Latvia and are considered to be concluded and executed in the Republic of Latvia. Even if the planned delivery of Goods, which is carried out with the help of a delivery company, does not change the submission of these Terms to the laws of the Republic of Latvia.
All disputes arising between the Buyer and the Company are resolved in accordance with the Terms and the regulatory acts of the Republic of Latvia. If the resolution of the dispute is submitted to the court, the dispute is settled in the courts of the Republic of Latvia.
These Terms do not limit the Buyer's right to appeal to competent state authorities for the protection of their rights.
The Company is not responsible for delays in fulfilling obligations or their non-fulfillment or other types of non-fulfillment due to circumstances and obstacles beyond the reasonable control of the Company, including but not limited to strikes, government orders, military conflicts, warfare or national emergencies, terrorism threats or acts

Item added to your cart

Terms & conditions

Country/region

Language