Returns

Refusing the purchased product is possible within 14 (fourteen) days from the day of receiving the product. When returning the product, it must be unused, in its original and undamaged packaging with labels. The buyer is responsible for maintaining the product in the condition it was received, meaning the product must be free of tobacco, perfume, or other odors, as well as free of cosmetics and other stains, fibers.

If the product does not meet the ordered specifications or has a defect, you can exchange the product, choose another product of equal value, or receive a refund.

The right of withdrawal cannot be exercised when purchasing:

• Sex toys and accessories, their care and storage accessories;

• Lubricants, massage oils, and gels;

• Fragrances, cosmetics, and hygiene products (including stimulating cosmetics), whips;

• Condoms;

• Straps and harnesses, and other BDSM accessories with fabric, leather, latex, or silicone components;

• Latex and vinyl (PVC) bed linen and clothing;

• Socks, stockings, fishnet dresses, cat costumes, bodysuits, underwear, as well as underwear sets – if the sealed packaging of included panties or socks is opened;

• Wigs;

• Batteries;

• Books;

• Gift cards;

• Sets that include the aforementioned products.

To ensure whether you can return or exchange the purchased product, contact us HERE by providing all the necessary information or review the return conditions HERE.

Product Return and Exchange:

To return or exchange the product, go to this link and follow the instructions:

• Register the return (Choose the store and fill out the return form)

• Drop it off at the parcel locker (Pack the shipment carefully and choose the most convenient OMNIVA parcel locker)

• Receive a refund or exchange the product (Refunds will be processed when the store receives the returned product)